Legal

Privacy Policy

Effective Date: September 2, 2026Last Updated: September 2, 2026

GoTech Media (“GoTech Media,” “we,” “us,” or “our”) is a full-service digital agency offering website development, mobile app development, UI/UX & branding, SEO & digital marketing, and paid advertising services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at gotechmedia.site (the “Site”), engage us for services, or otherwise interact with us.

This Policy is framed in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (“DPDP Act”), as applicable in India.

By using our Site or services, you consent to the data practices described in this Policy.

1. Information We Collect

1.1 Information You Provide Directly

Contact & inquiry information: name, email address, phone number, company name, and message content submitted through contact forms, consultation requests, or email.
Client & project data: information shared during onboarding, discovery, and project execution — such as business details, project requirements, brand assets, credentials for third-party platforms (e.g., hosting, ad accounts, analytics), and content you provide for development or marketing work.
Payment information: billing details, invoicing information, and transaction records related to services purchased. Card and payment credentials are processed by third-party payment gateways; we do not store full payment card numbers on our systems.

1.2 Information Collected Automatically

Analytics data: pages visited, time spent, referral source, device type, browser type, approximate location (derived from IP address), and interaction patterns, collected via tools such as Google Analytics.
Cookies and tracking technologies: used for site functionality, analytics, and advertising (see Section 6).

1.3 Information from Advertising Platforms

When you interact with our Meta (Facebook/Instagram) or Google Ads campaigns, tracking pixels and conversion tags may collect data such as ad interactions, conversions, and device identifiers, in accordance with those platforms’ own privacy policies.

2. How We Use Your Information

We use collected information to:

Respond to inquiries and provide quotations or proposals
Deliver, manage, and support contracted services (websites, apps, design, SEO, marketing, ads)
Process payments and maintain billing records
Communicate project updates, invoices, and support matters
Improve our Site, services, and marketing effectiveness
Run and measure the performance of advertising campaigns (ours and, where authorized, our clients’)
Comply with legal, tax, and regulatory obligations
Send occasional marketing communications, where you have opted in (with an option to unsubscribe at any time)

3. Legal Basis for Processing

We process personal data on the basis of:

Consent — for marketing communications, cookies, and optional data sharing
Contractual necessity — to perform services you have engaged us for
Legitimate business interest — for analytics, security, and service improvement
Legal obligation — for tax, accounting, and regulatory compliance

4. Sharing & Disclosure of Information

We do not sell your personal data. We may share information with:

Service providers & sub-processors: hosting providers, payment gateways, email/CRM tools, analytics providers, and freelance/contract specialists engaged to deliver your project, under confidentiality obligations.
Advertising platforms: Meta and Google, where campaigns are run on your behalf or for our own marketing, subject to their respective data practices.
Legal & regulatory authorities: where required by law, court order, or to protect our legal rights.
Business transfers: in connection with a merger, acquisition, or sale of business assets, with notice to affected users where required.

5. Data Retention

We retain personal and project data for as long as necessary to:

Fulfill the purposes described in this Policy
Maintain business, contractual, and tax records (generally in line with statutory retention periods under Indian law)
Resolve disputes and enforce agreements

Client project data (source files, credentials, deliverables) is retained for a reasonable period post-project completion for support purposes, after which it may be archived or deleted upon request.

6. Cookies & Tracking Technologies

Our Site uses cookies and similar technologies to:

Enable core site functionality
Analyze traffic and usage patterns (Google Analytics)
Support retargeting and conversion tracking (Meta Pixel, Google Ads tags)

You can control cookies through your browser settings. Disabling cookies may affect Site functionality. Where required, we will present a cookie consent banner allowing you to manage preferences.

7. Data Security

We implement reasonable security practices and procedures, including access controls, encrypted connections (HTTPS), and secure storage of credentials, to protect personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Subject to applicable law (including the DPDP Act, 2023), you have the right to:

Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request erasure of your data, subject to our legal and contractual obligations
Withdraw consent for marketing communications or optional data processing at any time
Lodge a grievance with our Grievance Officer (see Section 11) or the relevant Data Protection Board

To exercise these rights, contact us using the details in Section 11.

9. Third-Party Links & Services

Our Site and communications may contain links to third-party websites or platforms (e.g., social media, client sites, ad platforms). We are not responsible for the privacy practices of these third parties and encourage you to review their respective policies.

10. Children’s Privacy

Our services are intended for businesses and individuals aged 18 and above. We do not knowingly collect personal data from minors.

11. Grievance Officer & Contact

In accordance with applicable Indian law, grievances or queries regarding this Privacy Policy may be directed to:

Grievance Officer: Debojyoti Khanra
Email: contact@gotechmedia.site
Website: gotechmedia.site

We will address grievances within the timelines prescribed under applicable law.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The “Last Updated” date at the top reflects the most recent revision. Continued use of our Site or services after changes constitutes acceptance of the updated Policy.

This Privacy Policy is a template prepared for GoTech Media’s business context and is not a substitute for legal advice. We recommend having it reviewed by a qualified lawyer before publishing, particularly to confirm DPDP Act compliance once its rules are fully notified, and to insert your Grievance Officer’s name and contact details.